Orders
At OutdoorHQ, we aim to make the ordering process smooth and hassle-free. Below you will find all the necessary information regarding placing and managing your orders.
1. Placing an Order
Ordering from OutdoorHQ is simple:
- Browse our catalog and add the desired items to your cart.
- Proceed to checkout, where you can review your order and shipping details.
- Complete the payment using one of our secure payment methods (Visa, Mastercard, AMEX, Google Pay, or Apple Pay).
- After the payment is confirmed, you will receive an order confirmation email.
2. Order Confirmation
Once your order has been successfully placed, you will receive an email confirming your order details. This email will include:
- Your order number
- A summary of the items purchased
- Shipping address
- Payment details
Please check your inbox for this email and save it for reference. If you do not receive an order confirmation, please check your spam/junk folder or contact our support team.
3. Order Status and Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the delivery status of your package.
To check the status of your order at any time, check the following email.
4. Changing or Canceling Orders
If you need to modify or cancel your order, please contact us at [email support] within 24 hours of placing your order. Once the order has been processed and shipped, we are unable to make changes or cancel it.
5. Out-of-Stock Items
In the rare event that an item in your order is out of stock, we will notify you as soon as possible. You can choose to wait for the item to be restocked, select an alternative product, or request a full refund for the out-of-stock item.
6. Order Issues
If you encounter any issues with your order, such as receiving incorrect or damaged items, please contact us at support@outdoor-hq.com. We will work quickly to resolve the issue.
