Returns
At OutdoorHQ, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please read the following policy carefully to understand how to initiate a return.
1. Return Window
You have 30 days from the date of delivery to return any item purchased from OutdoorHQ. After 30 days, we cannot accept returns.
2. Condition of Returned Goods
To be eligible for a return, the product must be in unused condition. This means the item should show no signs of wear, use, or damage, and must include all original tags and accessories, if applicable. We reserve the right to reject any return that does not meet these conditions.
3. Return Process
To initiate a return, you must follow our return process outlined below:
- Contact Us: Before sending your item back, please contact our customer support team at [email support] to obtain a Return Authorization (RA) number. Returns sent without prior authorization may be refused.
- Prepare Your Return: Pack the unused product in its original packaging along with a copy of your invoice or order confirmation.
- Shipping Costs: Customers are responsible for covering the cost of return shipping. You will need to send the item back to our designated returns address, which will be provided when your return request is approved.
- Tracking Information: We strongly recommend using a trackable shipping service and purchasing shipping insurance, as OutdoorHQ cannot be held responsible for items lost or damaged during return shipping.
4. Refunds and Exchanges
Once we receive and inspect the returned product, we will notify you of our decision. If the return is approved:
- Refund: A full refund will be issued to your original payment method within 7-10 business days.
- Exchange: If you prefer an exchange, we will process it and ship the new item after verifying the returned product’s condition.
Please note that refunds or exchanges will only be issued once the product is verified to be in unused, undamaged condition.